Friendket Privacy Policy

1) Who we are and how to contact us

Company: Friendket, operated by TARS Technologies LLC

Contact: support@friendket.com or message in app support

2) Information we collect

We collect information in three main ways: (a) you give it to us, (b) we collect it automatically when you use the Services, and (c) we receive some information from service providers.

A. Information you provide

• Account and profile: name, username, email, phone number, date of birth (if collected), profile photo, bio, preferences, availability, and listing details (for Friends).
• Identity and safety verification (if used): government ID images, selfie/liveness checks, verification status, and related metadata (for fraud and safety, does not include background check).
• Booking and communications: booking requests, booking details, messages between Members and Friends, support tickets, and reports.
• Payments: payment method details and billing information (typically handled by a payment processor), plus transaction amounts, payouts, refunds, and chargeback information.

B. Information collected automatically

• Device and usage data: IP address, device identifiers, browser/app version, pages/screens viewed, timestamps, clicks, and error logs.
• Approximate location: derived from IP address; precise location only if you enable device location permissions (if offered).
• Cookies and similar technologies: used for login, security, preferences, analytics, and measuring performance (details in Section 8).
• Session verification signals (if enabled/used): time stamps and status events (e.g., booking start/end confirmations, Confirmation Code redemption time), and limited device/network/location signals used to verify attendance and evaluate no-shows, cancellations, fraud, and disputes. These signals may include approximate location (from IP) and, if you enable device permissions, precise location at the time of check-in or during a booking.

C. Information from third parties

• Payment processors: confirmation of payment, payouts, refunds, disputes/chargebacks, and fraud signals.
• Verification providers (if used): verification results and risk signals.
• Analytics and infrastructure providers: performance and reliability metrics.

3) How we use information

We use information to:

• Provide the Services: create accounts, show profiles/listings, enable booking, messaging, and customer support.
• Process payments and payouts: handle transactions, refunds, cancellations, and disputes.
• Safety and trust: verify identity (where applicable), prevent fraud, enforce policies, investigate reports, and reduce harmful activity.
• Improve and personalize: debug, analyze usage, develop features, and recommend relevant listings or bookings.
• Communications: send confirmations, receipts, service messages, and policy updates.
• Legal compliance: comply with legal obligations and respond to lawful requests.
• Session integrity and dispute resolution: verify whether a booking likely occurred, evaluate no-shows, enforce the Confirmation Code process, detect fraud, and resolve disputes using session verification signals (time/location/check-in data) and related metadata.

4) How we share information

We share information only as needed to run the Services:

• Between Members and Friends: profile information, booking details, and messages necessary to complete a booking.
• Service providers: hosting, analytics, customer support tools, verification vendors, and payment processors (acting as processors/service providers for us).
• Legal and safety reasons: when required by law, to respond to lawful requests, or to protect users, Friendket, and the public (including investigating fraud and safety threats).
• Business transfers: if Friendket is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

5) Your choices and rights

Account controls

• You can update certain profile information in the app/settings (where available).
• You can opt out of marketing communications using unsubscribe links or settings (where available).

Privacy rights (may vary by location)

Depending on where you live, you may have the right to:

• Access information we have about you.
• Correct inaccurate information.
• Delete information, with exceptions (for example, security, fraud prevention, legal compliance, and transaction records).
• Obtain a copy of certain information (portability) where applicable.

California notice

California law requires a notice describing categories of personal information collected and purposes of use; this policy provides those disclosures.

If Friendket ever “sells” or “shares” personal information as defined by California law, Friendket will provide a clear opt-out mechanism.

How to submit a request

Submit privacy requests at: support@friendket.com (or in-app support).

We may verify your identity before completing requests.

6) Data retention

We keep information only as long as needed to:

• provide the Services and maintain your account,
• comply with legal and financial obligations,
• resolve disputes, enforce agreements, and prevent fraud, and
• maintain security and safety records.

Retention periods vary by data type. For example, transaction records may be retained longer for accounting, audit, and dispute resolution.

7) Security

We use administrative, technical, and physical safeguards designed to protect information. No system is perfectly secure; security depends on the specific risks and evolving threats.

8) Cookies, analytics, and tracking

We use cookies and similar technologies to:

• keep you logged in,
• prevent fraud and abuse,
• remember preferences, and
• understand how the Services are used so we can improve them.

If Friendket uses advertising or tracking technologies that require permission (for example, tracking across other companies’ apps/sites on iOS), we will request permission where required.

9) Children

Friendket is intended for adults. We do not knowingly collect personal information from children. If we learn we collected information from a child, we will delete it.

10) International users

If you use Friendket from outside the United States, your information may be processed in the United States or other countries where we and our service providers operate.

11) Changes to this policy

We may update this Privacy Policy. If we make material changes, we will provide notice through the Services or by other reasonable means. The “Effective date” will be updated.

12) Contact

For privacy questions or requests, contact: support@friendket.com or message the in app support